Privacy Policy
Last Updated: July 2025
This Privacy Policy describes how Nestflex.ca ("Nestflex," "we," "our," or "us") collects, uses, and discloses your Personal Information when you use our website and services. We are committed to protecting your privacy and handling your information in a responsible manner.
1. What Data We Collect We collect Personal Information that you voluntarily provide to us when you:
- Make a reservation on our website or through an Online Travel Agency (OTA).
- Communicate with us via email, phone, or our online form.
- Subscribe to our newsletters or marketing communications.
- Submit a review or feedback.
The Personal Information we collect may include:
- Contact Information: Name, email address, phone number, and mailing address.
- Booking Information: Dates of stay, number of guests, property preferences, and any special requests.
- Payment Information: We collect and securely transmit payment card details to our third-party payment processor. We do not store your full payment card information on our servers.
- Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics.
2. How We Use Your Data We use your Personal Information to:
- Process and manage your reservations and payments.
- Communicate with you about your booking, check-in instructions, and any issues.
- Provide customer support and respond to your inquiries.
- Ensure the safety and security of our properties and guests.
- Improve our services, website, and marketing efforts.
- Comply with legal obligations and prevent fraudulent activity.
3. How We Share Your Data We may share your Personal Information with:
- Third-Party Service Providers: We use third-party services (e.g., payment processors, property management software like Beds24 or Hostaway, email marketing tools) to help us operate our business. These providers are only given the information they need to perform their functions and are obligated to protect your data.
- Legal Compliance: We may disclose your information if required by law (e.g., in response to a subpoena or chargeback dispute) or to protect our rights and safety.
- Third-Party Booking Channels: If you book through an OTA (e.g., Booking.com), we share relevant booking information with them to manage your reservation.
4. Data Security and Retention We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights You have the right to access, correct, or delete your Personal Information. To exercise these rights, please contact us using the information below.
6. Cookies Our website uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can control your cookie settings through your browser.
7. Changes to this Policy We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates when the latest changes were made.
8. Contact Information If you have any questions or concerns about our Privacy Policy or your Personal Information, please contact us at:
- Email: info@nestflex.ca
- Phone: 1-866-357-5609
- Mailing Address: 1500 West Georgia St, Suite
Vancouver, BC V6G 2Z6